Manulife: A case study in driving digital transformation with upskilling

Pluralsight case study report cover Manulife is a leading international financial services group operating primarily as John Hancock in the U.S. and Manulife elsewhere. Manulife, which provides financial advice, insurance, and wealth and asset management for individuals, groups and institutions, managed and administered over C$1.3 trillion (US$1 trillion) at the end of 2022. In today’s constantly changing digital environment, Manulife sets a successful example for digital transformation powered by modernizing its technology architecture, investing in leading-edge technology capabilities, and championing a culture of ongoing learning. The need A key ingredient to digital transformation is the team delivering against it. Manulife recognizes the need to attract and retain highly-skilled IT professionals and software engineers in an increasingly competitive market, and are actively focused on empowering their high-performing team, and investing in upskilling and reskilling talent. Naveed Zahid, associate vice president, engineering transformation, was brought in to lead that effort in 2018. Where others may have seen challenges, Naveed only saw opportunities. Naveed Zahid “From day one, Manulife’s passion for cultivating a culture of continuous learning was very clear.” he said. “Manulife’s global footprint gave me the opportunity to meet colleagues across segments, and develop a stronger understanding of the mandates […]

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