Managing IT right starts with rightsizing IT for value

While there are few universals when it comes to saying unambiguously what ‘managing IT right’ looks like, knowing how to navigate the limitless possibilities of IT is surely one. Credit: SeventyFour / Shutterstock If you want to hear a big number that sums up a key conundrum IT leaders face today, it’s this: The Consortium for Information and Software Quality estimates that the annual cost of poor software quality in the US has grown to at least $2.41 trillion , or 9.4% of total GDP. The big picture implication is that, if CIOs were to ‘do IT right,’ we could save on a macro basis trillions of dollars. But here’s the rub: Despite the CIO title having existed for 42 years, what CIOs should be doing continues to be the subject of heated debate. Can we — living in the digital age, working in an information economy — say unambiguously, “Company X is managing IT right and Organization Z is managing IT wrong?” Is there a spectrum of measurable “IT rightness/IT wrongness”? The reality is that, in an economy where every task, process, and outcome hinges on the proper functioning of some combination of technology components, the responsibility set […]

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