Lessons Learned from Driving Digital Transformation in LMICs

Much has—quite rightly—been said and written about governments connecting better with their citizens . During the COVID-19 pandemic, all governments around the world were pushed to provide education to students online, and to diagnose and even treat patients virtually. In some countries, often the poorest, this push came before they were really ready: sometimes interventions were very low tech and efforts were sporadic. Nonetheless, they were there. These governments clearly recognize both the need and potential for providing services digitally. But Driving Digital Transformation – Lessons from Seven Developing Countries argues that, while e-government is vitally important, for the countries that most urgently need to find ways to pursue and continue a convergence with the economic position of better-off economies, digital transformation may mean something much bigger. This version of digital transformation is about restructuring the economy—using digital technologies to reduce the cost of: production; exchanging goods, services, and information; and organization and networking. In other words, these technologies may be an engine of growth by allowing economies to create more value from available resources. Digital Transformation of Economies There are already examples of this playing out across the whole economy. In the Philippines , by 2018, exports from […]

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