No longer enough to just manufacture and ship, today’s IT must provide value by aligning with the customers’ business goals, ‘which is where a CIO can play an integral role,’ Hu says. Credit: istock Arthur Hu ranks among the few IT leaders who wear the hats of both CIO and CTO. As the CIO of Lenovo and the chief technology and delivery officer of the company’s solutions and services group, Hu says the dual role lends him “the unique advantage of guiding our teams in developing cutting-edge technology solutions and marrying them with current trends to ensure we are at the forefront of delivering the best possible solutions for our client’s current and emerging needs.” Underlining the need for building a customer-centric mindset , he says IT leaders must “adopt a methodology that elevates customer experience as a top-level metric, on par with technical and functional requirements that technology teams have traditionally been responsible for.” In a wide-ranging interview with CIO.com, Hu talks about crucial areas such as what it takes for an IT leader to elevate customer experience , open a new revenue stream , and make the enterprise nimble. SUBSCRIBE TO OUR NEWSLETTER From our editors straight […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
