Digital transformation is happening all around us. We see it in the emergence of technologies like generative artificial intelligence (AI) and the introduction of improved enterprise solutions. Speakers at the Knowledge 2023 conference in Las Vegas focused on ways businesses can take advantage of digital transformation to drive growth. In many instances, it starts with understanding the customers and improving their experiences. If organizations build their enterprise service management solutions with end users in mind, they’ll increase adoption of new technologies, boosting efficiency, productivity and satisfaction. Enterprise service management platforms like ServiceNow help unite teams, no matter their industry or function within the organization. Here’s what Knowledge 2023 presenters had to say about improving enterprise services with digital tools and transforming modern workflows . Click the banner below to keep in touch and receive Insider content after the conference. Identifying Customers and What They Need The first step to enacting digitally transformative solutions for customers is understanding who they are. “Every time we talk about customers, we think of external consumers, but what about your internal people? Aren’t they your customers too?” said CDW ’s Fernando Castro Alvarez, a customer and industry workflows portfolio manager. In a presentation Thursday, […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
