Putting an emphasis on creating a great customer experience while also giving back to the world is common practice for retailers today, but Kendra Scott has been taking this approach since it was created two decades ago. CEO Tom Nolan reveals how the retailer’s drive to keep Founder Kendra Scott’s social and entrepreneurial vision alive has helped the organization by: Enabling the company to maintain double-digit growth throughout the pandemic despite the economic and social uncertainty of the past two years; Embedding the appreciation for agility that helped the company reimagine its supply chain to navigate the industrywide crunch without facing any disruptions; Achieving truly authentic philanthropy through a combination of events and investments in causes ranging from helping women become leaders to bringing cheer to children’s hospitals; and Continuing to build on its foundational principles as the retailer evolves with new product offerings, initiatives and experience. RTP: Kendra Scott saw double-digit growth from 2020 to 2021 and is on track for its biggest year to date. What is your strategy for maintaining high levels of growth despite the uncertainty of the past several years? Tom Nolan: I think overall our success always starts with the same thing: we […]
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