IT Must Support Digital Services, NASCIO’s CIO Survey Says

The National Association of State Chief Information Officers ’ (NASCIO) new State CIO Survey, released Tuesday during its 2024 Annual Conference, highlights public officials’ sentiments toward generative artificial intelligence (GenAI) and other technology trends that play a role in digital government. AI has already proven to be a topic of focus at the yearly convening of public-sector IT leaders, with experts talking about how to successfully implement the technology . And while last year’s survey focused largely on financial models , this year’s edition examines how an organization’s structure, workforce and technology portfolio can pave the way for digital transformation. During the conference session " The 2024 State CIO Survey: Building Blocks of the Next Generation CIO ," Washington state CIO Bill Kehoe emphasized a longer-term vision of making government services more digital and mobile, by understanding the current experience and using human-centered design practices to improve it: "It will take not only CIOs but collaborations with governors, legislators and agencies." The survey focuses on nine key topic areas for IT, starting with GenAI and including digital services, workforce, enterprise architecture, business continuity and cybersecurity funding. It compiles responses from 49 state CIOs. The demand for digital services is […]

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