IT leaders are blending equal parts business acumen, robust communications skills, and immersion in day-to-day workflows to deliver change management success. Credit: Shutterstock / Jacob Lund As CIO of E&J Gallo Winery, Robert Barrios has made it a priority to lead transformation projects not with directives, but by cultivating the right blend of shared experiences and immersion in the business. Barrios rides shotgun on sales calls, spends time observing winemakers, and drops into meetings with sales and operations planning and the supply chain groups on a regular basis. His efforts are critical to learning workflows, building trust, and nurturing relationships that will help drive organizational change. “You can’t be an ivory tower architect,” he explains. “You have to truly understand how systems are used, how data is entered into systems, and how it’s manipulated in order to make decisions. If you are not actively doing that, you won’t be a change maker.” Like most of his peers, Barrios increasingly sees change management leadership as a cornerstone of the CIO agenda. According to the 2023 State of the CIO research , 85% of IT leaders have come to view the CIO role through the lens of changemaker — a vantage […]