Data-forward isn’t tech; it’s a mindset. Ditch silos, speak one language and let insights drive human-powered innovation. Are you ready? Credit: Mike Vaughan / Arti Deshpande Being in IT has never been just about technology. For us, it’s about driving growth, innovation and engagement through data and technology while keeping our eyes firmly on the business outcomes. Early in our careers, we both made the mistake of getting caught up in the day-to-day tasks — keeping the lights on, troubleshooting issues and maintaining operations. It’s easy to get stuck there, but we learned to lift our heads up and focus on the long-term impact of the work. One of the best ways to keep the bigger picture in focus is to sit down with people across your organization and ask questions: Where do your customers struggle? What challenges are you facing, and how can we help? It’s impossible to drive meaningful innovation if you don’t understand how the business works and what its core purpose is. Everything we do — from automating busywork to driving digital transformation — must tie back to the business purpose. Otherwise, it’s just a solution looking for a problem. We’ve challenged ourselves and our […]