Insurers urged to align digital transformation with CIIN to re-strategise for accelerated insurance CII UK lauds Sovereign Trust in manpower INSURANCE professionals have been urged to view digital transformation as a platform for creating a customer-centric mindset, and should not be seen only in the light of digital dais that offers personalized, seamless experiences for customers, easy operations, and innovative products that address the changing risk landscape. Mrs. Yetunde Olubunmi Ilori gave the charge in her welcome address at the insurance professionals gathering in Abeokuta, Ogun State, recently, for this year Insurance Professionals Forum of the Chartered Insurance Institute of Nigeria (CIIN). She employed the attendees both present physically and virtually to focus on building trust, offering transparency, and fostering long-term relationships. Related Posts MORE is MORE ‘Telcos must embrace data-driven strategies to enhance customer experience’ ITU ranks Nigeria high in digital transformation readiness Mrs. IIori stated that expanding market reach entails understanding the evolving needs of customers, reaching underserved segments and providing solutions that speak directly to their concerns. She said the theme, “The Insurance Industry: Transformation Strategies towards Expanding Market Reach,” aligns with the theme of her Presidency, “Igniting the Bedrock of our Envisioned Industry,” and reminded […]
Insurers urged to align digital transformation with customer-centric mindset
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