Indosat Ooredoo Hutchison (IOH) marks a key milestone in its digital transformation with the launch of its cutting-edge Digital Intelligence Operations Center (DIOC). This advanced facility underscores Indosat’s dedication to using artificial intelligence (AI) to enhance service for over 100 million customers across Indonesia. The DIOC, inaugurated by Vikram Sinha of Indosat Ooredoo Hutchison and Simon Lin of Huawei Asia-Pacific, marks a strategic partnership between the two companies. Serving as the hub of Indosat’s network operations, the DIOC will offer real-time insights and proactive service management, merging traditional Network Operations and Service Operations Centers. This innovation sets a new standard for intelligent network and service management, advancing Indonesia’s digital future. Vikram Sinha, President Director and CEO of Indosat Ooredoo Hutchison, said, "Today marks a new chapter in Indosat Ooredoo Hutchison’s story as we inaugurate our Digital Intelligence Operations Center. This facility embodies our ambition of becoming an Intelligence Native Telco, where cutting-edge technology and innovative solutions are at the core of our operations. With the DIOC, we are not just improving network performance; we are redefining the way we serve our customers. By integrating advanced technologies and fostering talent, we are setting new benchmarks in network performance and customer […]
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