Incheon Airport vows to go digital for more convenient services

Travelers are seen in the Incheon Airport international boarding area, Nov. 14. (Newsis) The Incheon International Airport Corporation has unveiled its vision for the upcoming year, aiming to further digitalize the airport’s systems and services for the convenience of passengers. "We have designated 2024 as Incheon Airport’s year of digital transformation," Incheon International Airport Corp. CEO Lee Hag-jae said during a press conference held at the airport, on Wednesday. "Our objective is to integrate cutting-edge technology into airport services at both the micro and macro levels to provide passengers with differentiated services." Specifically, the corporation announced plans to enhance aviation security through big data-based predictions, expand off-airport check-ins and implement smart security search sites, all contributing to an overall transition to a "digital airport." The airport will also collaborate with duty-free shops to introduce smart duty-free services during the second half of 2024, allowing passengers to pick up pre-purchased items directly from the store instead of having to visit departure pick-up desks. This year, the corporation led two pilot digital projects. The smart pass, implemented in July, enables passengers to move through departure and boarding areas without showing their passport or boarding pass. A self-driving shuttle was also demonstrated […]

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