In partnership with E Source, City of Tallahassee, Florida, continues its digital transformation with its deployment of cutting-edge CIS

E Source NavigateOne Methodology and project leadership provide industry-proven direction through mission-critical software implementation BOULDER, Colo., April 25, 2023 /PRNewswire/ — E Source congratulates the City of Tallahassee, Florida, for completely delivering its customer information system (CIS) project. In cooperation with City leadership, management, and all project members, along with E Source’s program management team, the City has successfully deployed and is now live on its new Itineris UMAX Customer Information and Customer Self-service System, Honeywell Meter Data Management System and Paymentus payment solution. The City of Tallahassee selected E Source to help the award-winning utility continue its strategy and commitment to its constituents of world-class customer service by modernizing its systems. The city’s incumbent systems were not meeting its evolving needs and could not keep pace with its commitment to deliver reliable, efficient, and new services. The E Source NavigateOne TM Methodology guided the CIS and MDMS implementation. E Source assessed the City of Tallahassee’s needs and managed the RFP process, which led the city to select the Itineris UMAX and Honeywell solutions. A separate competitive process was managed resulting in the selection of the Paymentus payment solution. The NavigateOne Statement of Work served as the blueprint for […]

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