How Unilever’s digital transformation is driving operational excellence

Published: 3 February 2025 Unilever’s digital transformation is reducing complexity across the business and building capacity for growth. Chief Enterprise Technology Officer, Steve McCrystal, explains how we’re using innovative technology to deliver operational excellence. Unilever’s digital infrastructure is incredibly complex – our network handles on average 240TB of data a week, for over 3 billion transactions Making the shift to being 100% cloud-based is helping us create secure, resilient and connected tech and data systems We have created an industry-leading AI research hub and implemented over 500 AI projects across the globe in the last decade Steve McCrystal, Unilever Chief Enterprise Technology Officer AI and analytics are changing the way businesses operate. We spoke to Steve McCrystal, Chief Enterprise Technology Officer, to understand how we’re using world-class technology to boost efficiency and ensure our operational infrastructure is resilient. How does digital transformation drive our global business? Unilever is one of the biggest companies in the world. With a complex technology estate, optimising our processes to keep pace with shifting markets is no easy task. It would be impossible for any one person to have complete oversight of an organisation of this size, so a large part of my team’s […]

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