Kush Pathak, strategy and transformation leader at Capital One, explains why linking process and technology is really about the people involved Add bookmark Tags: Business Transformation Digital Transformation Continuous Improvement Cultural Transformation Change Management Operational Excellence Process Improvement Process Excellence Capital One Automation HR transformation Capital One Business Transformation Operational Excellence Aligning people, processes and technology is a central component of business transformation and operational excellence . Achieving alignment, however, requires a deep understanding of business objectives, IT strategy and change management techniques. With over 20 years of experience working in the transformation space at companies both large and small, Kush Pathak, strategy and transformation leader at Capital One believes that aligning processes with technology is not just a technical endeavor, but a human-centric one. Success hinges on one’s ability to understand the needs of stakeholders and effectively communicate the value of transformation. To learn more about Kush’s approach to linking business processes with technology, we sat down with him at OPEX Week to discuss the topic. PEX Network : Why is linking processes with technology so difficult? Kush Pathak: It can be challenging to discuss technology within a business as strategic leaders are not always clear on what […]
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