How the nation’s biggest public defender’s office underwent a massive digital transformation

Screenshot via Publicis Sapient and Breakwater Studios One day last year, Hooman Kazemi, a deputy public defender for Los Angeles County, received a digital alert about a client who had been suffering from mental health issues. The agency’s software revealed that the client’s case had come up for a possible probation violation after a missed appointment. As a result of the alert, Kazemi called the client the same day, and ultimately appeared in court alongside him to avoid a warrant being issued for his client’s arrest. Before the office put its new software system in place, these kinds of incidents tended to result in a bench warrant and subsequent arrest, according to Mohammed Al Rawi, chief information officer at the LA County Public Defender’s Office. “The judge was surprised to see them both standing there, because that’s not the norm,” Al Rawi said. “Before the [software], 99% of the time, the attorney will not happen to be in the courtroom to know about this. A bench warrant will be issued, the client will be arrested, they’ll lose their job, they’ll lose their home, they’ll lose their car—because they’ll have to wait for two weeks until they are released from […]

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