(Image credit: Getty Images) The optometry firm Specsavers is a household name. With operations across the UK, Ireland, Europe, and Australasia, Specsavers employs 46,000 people across 2,293 and has a vast network of stores and support offices. The company uses TeamViewer’s Tensor and Assist AR solutions to remotely access and troubleshoot all of its machines, including PCs and medical equipment, ensuring minimal disruption to their operations. The firm leverages TeamViewer to ensure its stores worldwide operate smoothly and deliver exceptional customer service. Before implementing these solutions, instore staff faced problems dealing with technical queries on a daily basis. This impacted their ability to complete tasks, caused frustration, and had a negative effect on customer relationships as well as productivity. Gurdeep Dosanjh is the owner of Specsavers Dudley and Blackheath and has held the position of director at Specsavers since 2016. He explains to ITPro how his store was impacted by regular technical issues arising from legacy technology and a blinkered internal strategy. LATEST VIDEOS FROM itpro “Prior to working with TeamViewer, our teams spent a lot more time dealing with IT challenges, rather than focusing on helping customers, says Dosanjh. “In previous years, when we would experience a technological […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
