As organizations manage the complexities of digital transformation, in employee transportation in particular, SaaS and SaaS-based service solutions can offer several strategic advantages to streamline complex and evolving business operations. Credit: Getty Software-as-a-Service (SaaS) and SaaS-based service solutions have emerged as powerful tools. They address increasingly complex business processes, tackling anything from specific single functions to entire client-vendor relationship networks. SaaS is quickly evolving, and specialization has led to sophisticated, industry-specific or process-specific solutions, which can come to represent industry best practices. So as organizations face evolving challenges and digitally transform, they offer advantages to make complex business operations more efficient, including flexibility and scalability, as well as advanced automation, collaborative communication, analytics, security, and compliance features. As SaaS solutions gain greater market share, and build mindshare, operational know-how is becoming critical to both their development and evolution. One of the biggest issues for any development team is obtaining real and timely user feedback. Traditional methods of soliciting this feedback, such as focus groups and beta testing programs, apart from being expensive, often result in poor results. Likewise, adapting to changing requirements (at an ever-increasing pace), influenced by factors such as evolving regulations or user demands, poses another difficulty. […]