With all the talk about AI and automation, it’s important to remember that humans will remain crucial to the success of digital transformation projects, which have a nasty habit of underperforming with automation alone. Here’s how the human element of automation uptake will help you take many steps ahead of the competition. Business process challenges holding back objectives Automation is certainly a hot topic right now, but to see how it can help organisations, IT and business leaders should start by reviewing the business process challenges, which are holding back growth and innovation objectives. For starters, there are countless repetitive and manual tasks which are time-consuming, prone to errors and demotivating to employees. Such inefficient workflows involve tasks which aren’t streamlined or optimised leading to bottlenecks, delays and reduced productivity. Then there is poor data management and analysis. Today’s businesses generate a huge amount of data which is tricky to manage and difficult to get the right insights from. Part of the problem here is complex IT systems – either legacy systems or just hugely complex data systems and processes which might not be joined up and working together to enable timely data analysis. Another challenge is human error […]