The latest edition of the annual Pulse of Retail report, exploring the strategies of leading retailers for the upcoming year, has been released. According to the research, the top technologies in “launch phase” are centered around customer experiences, with 87% of retailers focusing on this area during 2023. Additionally, the survey found that composable architectures are important for 91% of respondents. This suggests that retailers are recognising the need for flexibility and scalability in their technology systems, in order to quickly adapt to changing customer needs and market trends. The survey also found that transitioning from legacy to next generation Point of Sale (POS) systems are important for 79% of retailers. This indicates a growing awareness of the need for modern, efficient technology to improve the in-store customer experience and drive sales. However, the survey revealed that just 11% of retailers currently offer a frictionless omnichannel experience, where customers can seamlessly transition from shopping online to in-store, and vice versa. This suggests that there is still significant room for growth and improvement in this area, and many retailers have yet to fully capitalise on the benefits of an integrated online and in-store experience. Commenting on the report, Mercaux Co-Founder […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
