How Digital Transformation is Redefining the Insurance Industry

pexels-ivelin-donchev-14765841 insurance broker london small pexels-ivelin-donchev-14765841 insurance broker london small This insights piece is by Julian Hucks, CEO at Starpeak and it looks at how AI-enhanced software can transform operations for insurance brands. Digital transformation has been pivotal in redefining how businesses operate in the insurance industry – from the emergence of artificial intelligence to the evolution of customer service and internal processes. In fact, (77%) of insurance companies are beginning to integrate AI to improve various areas of their operations, with plans to accelerate this adoption in the coming years. This widespread application reflects the industry’s recognition of technology’s ability to simplify processes, enhance decision making and improve customer experiences. What’s more, embracing new technologies can also help the sector create new products and services, or modify their existing offering. In an industry with ever-evolving customer demands, embracing technological advancements is not just a trend but a necessity. Transforming internal operations with modern technology In the past, insurance providers relied heavily on manual processes that were both time-consuming and prone to errors. The industry was held back by paperwork, lengthy processing times and inefficiencies that negatively affected operational costs and customer satisfaction. However, over time new technologies have […]

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