How digital transformation helps companies

Reading time: 5 min Link copied. facebook twitter whatsapp linkedin Tell us a little about yourself. What does your job at Telefónica involve? Thanks to working at Telefónica I have been able to carry out different activities and roles, and to take something positive from each of them. I started as a project manager for data warehouse solutions and decision-making systems, where I saw the importance of being able to meet the internal needs on which strategic decisions are based. Later I was responsible for customer service and after-sales support processes. In my roles as service manager , client manager or project office director for large accounts, I have been able to empathise with our clients and share with them the advantages that our services bring to their businesses. Coordinating the provision project managers allowed me to understand the rush our clients are in to have their services implemented to align them with their processes, the different problems we have and the ways to provide solutions according to each case. SMEs represent two thirds of the Spanish business fabric, and focusing in recent years on the services that Telefónica offers to this segment has allowed me to see how […]

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