Improving the use of digital, data and technology (DDaT) across the public sector has been a long-term goal of the government. UK public sector organisations are expected to entirely digitise their essential services in order to keep pace with citizen demand, but what challenges prevent them from taking strategic steps towards full digital transformation? UK public sector organisations are under pressure. They face rising digital expectations from citizens, and operational pressure caused by spiralling costs, legacy systems, and interoperability challenges. To meet these high-profile challenges, they must improve their digital capabilities – but can often face barriers to doing so. CloudSource , an expert business specialising in providing digital transformation, strategy, and delivery services to UK public sector organisations, has surveyed a selected audience of public sector organisations to better understand the challenges and pitfalls they face innovating their operations. A total of 120 individuals from 100+ central and local government organisations participated in the survey and shared their feedback. The results revealed an unprecedented appetite among organisations to take forward the tactical digital initiatives that are needed to realise their organisation’s strategic transformation vision, and roadmaps However, the study also identified the real barriers to public service digitisation […]
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