process, analyzing, solution, strategy, process, workflow, proceeding, business, Marc Hoogstad, Head of Product Management at Finworks, explains how workflow management platforms can boost workforce digital dexterity, optimise organisational agility, and support businesses in implementing new ways of working to achieve desired outcomes The public sector is faced with core activities that are either unsupported or not supported well by existing digital applications, making it difficult for teams to maximise efficiency and productivity. In real-world situations, there is little time to define processes, especially more complex ones involving data exchange between applications or external systems . Often these processes are associated with significant security, access, and permission risks. Alongside these challenges, there is a need to foster digital skills within teams. Gartner’s Digital Worker Experience survey, published in 2023, found that more than 90% of workers see improvement in their digital technology skills as important to their career advancement, work effectiveness and work autonomy. Implementing a robust workflow management platform will not only support operational improvements and mitigate risks but also allow all teams to gain valuable skills. Collaborative workflow management platforms Transformation initiatives, whether aimed at launching new digitally enabled products and services, enhancing customer experience, or transforming operations, […]
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