By Ashok Kapoor This is the era of convenience. Remember the time before the internet? Booking a holiday was a journey in itself! The entire process used to be extremely time-consuming and frustrating, from searching for reliable travel agencies, navigating through busy phone lines, and leafing through printed materials to booking the holiday in person. Thanks to the Internet, the holiday booking process has become easier, and travelers can now book holidays swiftly and without assistance. Wouldn’t it be nice if organizations, too, could add convenience to their digital transformation (DX) strategy? A reliable technology that could simplify and accelerate their digital transformation journey to empower employees and satisfy customers? The DX Delusion and the Way Out Digital transformation is on top of every organization’s agenda, but the success rate for these initiatives is surprisingly low. Various studies show an average fail rate of 87.5% in organizations when it comes to meeting their original digital transformation objectives. We call this digital transformation (DX) delusion, where organizations tend only to digitize their front-end processes. However, when we look at long-running processes, these operations running in the background remain largely manual and often overlooked. Adding to this, a complex architectural stack […]