How APIs Transform Payer Approaches to Member, Provider Experience

September 25, 2023 – Selecting and deploying application programming interfaces (APIs) allows health plans to enhance how members interact with the healthcare system and how providers engage with payers. As noted in the first installment of this three-part series, recent data show that API integration has become a top priority for most companies and is increasingly essential to an average of more than two-thirds of an organization’s revenue . APIs are widely utilized for consumer-facing solutions : social media platforms employ APIs for communication and features, login and authentication APIs offer seamless sign-on experiences, financial institutions leverage APIs for remote banking, travel companies provide booking and scheduling APIs, and streaming services use APIs for content delivery. APIs are also crucial for microservices — a software development approach in architecture and organization in which software comprises small, independent services that communicate over well-defined APIs. The approach enables simpler updates to these constituent services rather than the entire application, promoting agility and scalability and avoiding disruptions. According to Zelis Vice President of Enterprise Enablement, Matt Zelehowsky, health plans have a growing list of APIs to choose from that can drive their digital maturity and streamline their operations. “The healthcare API economy […]

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