Head-to-Head: The Mobile Catalyst

Silicon Head-to-Head Interview Silicon Head-to-Head Interview Claire Harris, Head of Small, Medium and Enterprise Business, Vodafone UK . How is mobile technology improving customer experiences and helping businesses stay competitive in an increasingly digital marketplace? “Mobile technology is revolutionising the way businesses engage with their customers and operate in today’s digital-first world. For SMEs and large enterprises alike, it’s no longer just about staying connected – now more than ever, delivering seamless, personalised, and efficient experiences that meet the evolving expectations of customers is just as important. “With the rise of 5G, IoT, and cloud-based solutions, businesses can now leverage real-time data, AI-driven insights, and advanced connectivity to enhance customer interactions. “In real time, mobile apps and platforms are enabling businesses to offer on-the-go services, while IoT devices provide predictive maintenance and smarter supply chain management. These innovations not only improve customer satisfaction but also drive operational efficiency and cost savings. “In an increasingly competitive marketplace, mobile technology is a key differentiator. It empowers businesses to be more agile, responsive, and innovative, ensuring they can adapt to changing customer needs and market dynamics.” How do you see 5G networks transforming mobile technology’s role in digital transformation, particularly for industries […]

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