Havmor’s VP IT Dhaval Mankad on ‘melting’ hurdles with a scoop of digital innovation

“In the last five years, we have ensured 100% connectivity of all the systems without a single cybersecurity incident,” says Dhaval Mankad confidently about Havmor’s digital infrastructure. Credit: Foundry Selling sweet treats to millions of Indians since 1944, India’s beloved ice-cream brand, Havmor (now part of Korean conglomerate LOTTE), has grown beyond its humble beginnings to stupefying heights. While several factors have contributed to its success, it is apparent that without a secure technological backbone, this business would not reach the magnitude that it has. Sweet delicacies are a kid’s delight, but managing a business this big is no child’s play. At the hub of affairs is Dhaval Mankad, Vice President of Havmor’s IT operations running like a well-oiled machine as its 72,000 retail stores dispense sweet goods in 18 states and 5 union territories across India. With nearly three decades of IT experience, Dhaval wields a formidable expertise and has ideas galore about how to take things to the next level. In this conversation with Foundry, he talks about IT’s evolution, the tenets of leadership that he espouses within his team, fostering innovation in Havmor, and the growing value of IT in business. When did you career begin? […]

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