With more than 230 missions, the German Federal Foreign Office needed a new structure to answer inquiries. With AI, its FACIL solution limits human interaction by rapidly addressing questions. Credit: Shutterstock With about 12,000 employees worldwide, along with offices in Bonn and Berlin and approximately 230 missions, the reach of the German Federal Foreign Office is vast, connecting with citizens abroad, along with other governments and international organizations. But in the modern age, the agency realized that its system of digitally managing citizen requests was outdated. The pressure was on to adopt a modern, flexible, and scalable system to route questions to the proper source and provide the necessary answers. But how? AI clears the way For years, requests were processed in a way that was highly individual, depending on the department and mission, usually via email. Not only was this time-consuming and difficult, but information tended to become muddled or lost along the way, with inquiries sometimes dispatched to the wrong place. A better-designed structure was needed to standardize answers, foster efficiency and collaboration, and proactively solve problems on a global scale. That would mean developing a platform using artificial intelligence (AI) to gain insights into the past, […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
