For several years, the Federal government has been on a digital transformation journey to deliver frictionless citizen services, enhance workforce efficiency, and empower secure innovation across agencies. So, what’s next? Increased focus on hyperautomation and data to accelerate digital transformation and sustain innovation, according to several Federal officials at today’s ServiceNow Federal Forum in Washington, D.C Hyperautomation: The Next Step in Digital Transformation Hyperautomation – increasing business processes automation by introducing artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) – is a vital next phase in the Federal government’s digital transformation agenda, according to Dan Wallace, the area vice president for Federal Civilian at ServiceNow. Gary Novotny, the chief of the Program Management Office at the CIA, concurred. “We can all agree – at least in the intelligence community- that our goal is to keep our officers on the mission. Hyperautomation is automating a lot of business processes that would typically pull officers from missions for extended periods,” Novotny said. “Whether it’s using a knowledge base or an AI ML, automating business processes get the officer back to the mission.” At the CIA, Novotny explained, hyperautomation has already been implemented. One example he offered was in […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
