FedEx, a global logistics player, has undertaken several digital transformation initiatives to improve their service delivery to customers. Robert B Carter is the Chief Information Officer of FedEx responsible for managing digital transformation plans. He is a member of the five-person Executive Committee, which plans and executes the corporation’s strategic business activities. Carter is also co-president and co-CEO of FedEx Services, which provides sales, marketing, information technology, communications, customer service, technical support, billing, and collections services. Rob Carter is the winner of the Forbes CIO Innovation Award . Rob Carter and his team designed a partnership with third party retailers to receive packages. The innovation called FedEx OnSite has expanded FedEx’s reach by 9,000 stores, and enabled the company to receive over 10 million packages as a result. Software giant Microsoft and FedEx recently announced they will bring together FedEx network intelligence with capabilities from Microsoft Dynamics 365 to introduce a “logistics as a service” for retailers, merchants and brands. Satya Nadella, chairman and CEO of Microsoft, said: “We’re bringing data and insights from the FedEx network together with the Microsoft Cloud, starting with Dynamics 365, to help organizations accelerate their digital transformation across their business operations.” Digital transformation […]
FedEx steps up digital transformation to improve service delivery
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