Hub4Business Deepika Rikhi’s pioneering advanced work in digital transformation for government health and human services. Deepika Rikhi Today, in a time when government health and human services agencies are increasingly turning to digital transformation to overcome the complex challenges they face. These challenges, ranging from fragmented systems and resource constraints to the need for faster and more accurate service delivery, require innovative solutions. Deepika Rikhi, a visionary of technology, is leading disruptive change. Her experience in using Robotic Process Automation (RPA) and Artificial Intelligence (AI) is generating new standards in the way health and human services organizations provide critical services to communities. The results are clear: enhanced service delivery and greater accessibility for vulnerable populations. One of the more contentious issues in social agencies is the dependence on a multisystem that is not integrated and hence requires the caseworkers to manually map data from platform to platform. Rikhi’s solutions, leveraging RPA, automate activity reconciliation and activity updates for use within these siloed systems. This not only alleviates the administrative burden on caseworkers but also allows them to focus their attention on providing meaningful, quality service to their clients. “I believe AI is here to aid the human services industry […]
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