Interview | Dynamics 365 Upland Software’s solutions consultant discusses how technologies like Dynamics 365 can help businesses to capitalise on opportunities for enhanced productivity organisations when they embark on digital transformation journeys Amber Hickman | 16 October 2023 Whilst organisations may face some challenges in adapting to the current era of work, implementing the right solutions can drive multiple business improvements, according to Chris Stieber, solutions consultant at Upland Software. “Organisations are being presented with the opportunity to enhance productivity and operations through strategic considerations,” says Stieber. “One key aspect of this involves embracing digital transformation by adopting solutions that automate processes, facilitate collaboration and support remote work.” Cloud adoption is key to making the most of digital transformation, says Stieber. “Leveraging solutions like Microsoft Dynamics 365 offers advantages in terms of scalability, data centralisation, and accessibility. Data-driven decision-making empowers businesses to make informed choices and identify areas for optimisation.” One way organisations can drive effective business transformation with Dynamics 365 is by connecting the platform with their existing phone system. “Integrating an organisation’s business phone system with Dynamics 365, particularly through computer telephony integration (CTI), brings forth a range of benefits for both employees and customers,” says Stieber. […]
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