Local authorities across the UK are grappling with how to best leverage digital technologies to improve services and drive efficiencies. The topic was explored at Think Digital for Government , where a representatives from local councils joined technology provider Netcall to share their insights and experiences. One of the key challenges is prioritising which digital initiatives to focus on, said Ade Bamigboye, CTO at the Royal Borough of Kensington and Chelsea . “It’s always going to be difficult, because from the local government perspective, you’ve got issues with councils or members who have their own local interests and making sure their services meet the needs of their constituents,” he explained. Bamigboye said it is important to reach out to the community to understand their priorities, but noted that ultimately, “it still comes down to difficulty deciding what the issues we need to do, and then trying to reach some sort of consensus internally.” Christopher Faires, digital and technology manager at Hertfordshire County Council , echoed the challenge of balancing priorities, with similar pressures on budgets. “The roads are something which everyone engages in. Not everyone necessarily engages in children’s services. So politically, it’s got a lot of support to […]
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