Learn how enterprise service management (ESM) can support digital transformation for your organization. With ESM, you can improve service delivery and efficiencies both in IT and in other departments. Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of e nterprise servic e management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM you can streamline service delivery processes, align tech stacks, improve security and governance over data and APIs, gain better visibility into all of the work and projects happening, and above all, enhance the user experience. In this article, we’ll explain the concept of ESM and explore its core principles with real examples of how it’s being deployed. DEFINING ENTERPRISE SERVICE MANAGEMENT (ESM) Enterprise service management is a holistic approach that extends the traditional IT s ervice m anagement (ITSM) framework to other departments within an organization, such as HR, finance or facilities. It involves the implementation of service management best practices, processes and tools across the entire enterprise, with the primary goal of […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
