Global business service (GBS) centers were originally structured around economies of scale through … [+] getty To ensure access to skilled workers during the past few years of the global labor shortage, one strategy many companies used was to build or expand their existing global business service (GBS) centers (shared services organizations). But the GBS journey now faces the need to rethink its foundational assumptions and subsequently make significant change. Mindset Around The Starting Point For most companies that build GBS organizations, their initial mindset focused on improving efficiency. How could they save money and reduce their overall cost to serve? As they mature, they focus on impacting their parent organizations in other ways than cost reduction. Digital transformation and ongoing investments in technology also matured. Consequently, GBS organizations now seek to take value creation to a new level. Thus, a new operating model is becoming apparent. At the heart of this shift in vision and approach is the realization that operations and technology are now far more intimate with each other and that the pace of change for both operations and the tech stacks that serve them is increasing. The Case For Change Many sophisticated global companies are […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
