Expanding scope of ESM software helps companies streamline complex processes, manage digital assets across multiple functions, ISG Provider Lens™ report says STAMFORD, Conn., March 27, 2023 –( BUSINESS WIRE )–Enterprises around the world are increasingly adopting enterprise service management (ESM) software to accelerate digital transformation, according to a new research report published today by Information Services Group ( ISG ) (Nasdaq: III ), a leading global technology research and advisory firm. The global 2023 ISG Provider Lens™ Enterprise Service Management — Software report finds that ESM software vendors are quickly modernizing platforms to improve more enterprise functions and meet rising expectations of digitalization and automation. Most workflow platforms are now cloud-native, scalable, agile and customizable by non-programmers. "The proliferation of data and demand for new employee and customer experiences are making comprehensive ESM platforms essential for many companies," said Andy Miears, director, adaptive organization, with ISG. "Software providers are constantly enhancing their capabilities." Modern ESM platforms offer integration across processes in many enterprise functions, including HR, marketing, sales and legal affairs, so companies can manage requests across teams to streamline operations, ISG says. Self-service portals and integrated service management features enable employees to carry out, track and respond to […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
