Pemba Town Council in Zambia’s Southern Province has embarked on an ambitious project to digitize its information management systems to improve governance and service delivery. Established in 2013, the council has hitherto relied on paper-based records and manual processes for its operations. This has made access to information cumbersome for citizens, who have to physically visit council offices even for basic inquiries. It has also hampered the council’s ability to deliver efficient services. To address these challenges, the council has now initiated a digitization drive with support from the International Centre for Local Democracy (ICLD) and UN Capital Development Fund (UNCDF). The overarching goal is to provide citizens access to council information and services through digital platforms. Specific objectives include improving internal efficiency of operations, promoting transparency and accountability, enhancing citizen participation and improving service delivery. The target groups are council employees, local residents, marginalized communities, schools, cooperatives and community organizations. The core values highlighted are participation and transparency. Council authorities say digitization will be a game-changer, allowing citizens to access details on budgets, projects, tender information, payments, application status and more – all remotely from their phones or computers. This is expected to significantly improve convenience, inclusion and […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
