In the past few weeks, many Nigerians have been greeted by downtimes from their banking partners. The reason for these downtimes is often ascribed to the Bank’s digital transformation journey. So what is this digital transformation? Digital transformation essentially means using emerging technologies to adapt to ever-evolving customer expectations and market dynamics. Companies worldwide are recognising the need to embrace digital technologies, thereby reinforcing the drive for comprehensive digital transformation. Why should you care? Any individual or organisation that will remain relevant in the future must be digitally transformed. While for an individual, this is a responsibility of one, for organisations regardless of size, this can be quite daunting. Firstly, let me state that digital transformation does not mean purchasing expensive software or moving your IT infrastructure from on-prem to the cloud or deploying several artificial-intelligence-powered tools – it is much more. Digital transformation rests on three critical pillars, namely: 1. Culture 2. Technology 3. Innovation Culture: The foundation of transformation Culture encompasses the shared values, norms, and practices within an organisation. It dictates the way employees interact, make decisions, and embrace change. Any successful digital transformation begins with a cultural shift that aligns with the organisation’s strategic vision […]