The digital transformation of the Transport Authority (TA) is expected to increase operational efficiency and improve service quality to its clients. This was emphasised by the TA Managing Director, Ralston Smith, at a JIS ‘Think Tank’, on February 17. He explained that the regulatory body for commercial carriers and public passenger vehicles (PPVs) has embarked on a Digital Transformation Project, which aims to leverage information and communications technologies (ICT) to increase customer satisfaction and improve its processes, products and services. Mr. Smith indicated that the Authority has set project objectives as it seeks to “transform the TA into a well-respected customer-focused entity”. These include faster processing of transactions through improved system integration of ministries, departments and agencies (MDAs) of the Government; decentralisation of processing through regional approval; reduction of fraud; increased information sharing with the police; increased operational efficiencies; improved system stability, speed, reliability and availability, and improved order and safety in the public passenger transportation sector. Services under the project include online processing of road licence applications, a WhatsApp line for ease of access, the Drive Safe Mobile Application and the Travel Pal Application. Road licence applications for the 2023 to 2024 licensing period are currently being accepted […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
