Image © metamorworks | iStock Public services face financial constraints and a need to catch up with digital transformation in the public sector to match the private sector’s digital progress Digital transformation in the public sector would enhance efficiency, reduce costs and improve service delivery within the government. However, achieving successful digital transformation can be challenging, with a failure rate of around 70% according to McKinsey. One significant reason for these failures is the lack of understanding of human needs, which should be the foundation of any transformative project. To overcome these challenges, government organisations must adopt a human-centric approach. Placing people at the core of digital initiatives is crucial, ensuring that technology serves their needs rather than dictating their experiences. Digital transformation in the public sector is essential for several reasons, which will be explained in this article. Digital transformation is not just about technology – it’s about people Digital transformation is not simply about implementing the latest technology. It’s about leveraging technology to create a better experience for citizens and employees. This can only be achieved by focusing on people’s needs, preferences and behaviours. For example, if digital services are challenging to use or navigate, the public […]
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