CXOToday has engaged in an exclusive interview with Sriram Naganathan, President & CTO, HDFC ERGO General Insurance How amalgamation of insurance and technology is reshaping customer experience and driving financial inclusion in India? The insurance industry, traditionally reliant on interpersonal interactions, has transitioned into a ‘phygital’ hybrid model with digitalisation, aligning closely with IRDAI’s initiatives on Awareness, Affordability, and Accessibility. Standard insurance processes like policy issuance, claim settlement, and pre-medical check-ups are undergoing digital integration, transforming customer experiences and streamlining operations. This not only enhances user satisfaction but also promotes financial inclusion by leveraging technology to reach remote areas, contributing to an Insurance-Inclusive India and contributing to IRDAI’s vision of ‘Insurance For All By 2047.’ Technologies such as machine learning, artificial intelligence, automation, and data analytics are digitising insurance processes. At HDFC ERGO, we have introduced multilingual support on digital platforms- (a) self-help chatbot ‘DIA’, which is available in both English and Hindi (b) AI-enabled WhatsApp bot ‘MyRA’ which offers assistance to customers in 12 languages. Similarly, we have also developed AI-powered insurance-led ecosystem ‘here’ app, which helps users get solutions to their health and motor related queries. The governing and regulatory bodies are also actively aligning with the […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
