Digital transformation in civilian services sparks demand for new agency role

Today’s conversation goes far beyond the need to migrate off expensive hardware, instead placing a greater emphasis on large-scale modernization efforts that power data-enabled missions. The time is ripe for agencies to take a deeper digital transformation plunge, one that prioritizes investments in enabling technology and cultural change management that optimizes the journey civilians take to interact with that agency for the highest return on investment. To achieve that level of modernization, vision matters. We know that true modernization impacts effectiveness and efficiency for agencies, but to achieve real change it requires not just new technology but a balanced mix of culture, people and processes that elevate the technology, to drive enterprise-level transformation. Federal government resilience and innovation within the civil sector requires cloud-native thinking, paired with championing a new kind of role – the chief transformation and strategy officer (CTSO). Why the time is ripe for large-scale modernization Within the civilian space, there are multiple accelerants driving mission modernization and cloud advancement. The major cost and efficiency benefits associated with taking advantage of cloud innovation are already well established. The newer, critical piece is a culture of heightened expectations. Today’s citizens are accustomed to the instant gratification and […]

You may also like...