Implementing a procurement digital transformation, whether digitalizing tools or processes, often turns out to be a much more complex task than anticipated. There are reasons for this. To help inform organizations on the cusp of transforming, we wanted to learn more from the people who are actually carrying out the day-to-day implementation and have first-hand experience of what can go wrong – the systems integrators. Taciane Santerre , a Procurement Project Director with Cyrias , and is responsible for designing and delivering tailored solutions for manufacturing companies and focusing on the full-suite deployment of Ivalua ’s system. She has successfully deployed more than 10 projects worldwide for major French organizations across the continents. We asked for her overall take on the propensity of these projects to fail and why they do so. “Too often,” she told us, “while these transformations are led by technically proficient teams, they underestimate the importance of properly defining the project from a business perspective from the outset. Yet this step is essential in order to clearly outline the project scope, target the right processes and the IT system architecture, and adopt the proper change management strategy. “In my experience, even the most advanced IT […]