Deutsche Telekom combines digital transformation and platform building with the help of Dynatrace

Summary: Dynatrace’s observability tools can now not only speed up those processes, but also provide business managers with business-flavoured information on how well German telecoms provider, Deutsche Telekom, is doing as it starts to de-commission its legacy estate while turning customers into fans of its new digital service offerings. Facebook Linkedin Reddit Threads Bluesky 0 Comments deutsche bank Putting a business operation through a transformation, while at the same time trying keep customers on-side – and indeed taking positive steps to make even more of them staying fans of the business – can be a difficult trick to pull off. After all, logic says that this involves pulling the business is two opposing directions at the same time. It is, however, a trick that Deutsche Telekom seems to be pulling off as Mamta Bharti, the company’s VP and Digital Platform Owner, B2C, explains: That means building all-new digital capabilities which are used by our end customers, and decoupling from legacy, retiring the legacy systems. We are building a big ecosystem now, and the complexity has really grown in this phase, and that’s how we had to adopt certain standards to have the possibility to cross over. The goal is […]

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