Story image Coles Group and Microsoft have announced a new five-year strategic partnership aimed at enhancing Coles’ digital presence and customer engagement. The collaboration seeks to bolster Coles’ sales and ecommerce capabilities, increase operational efficiency, and enhance customer experiences. Through this partnership, Coles intends to leverage Microsoft’s cloud, AI, and edge computing capabilities to develop more personalised customer interactions and empower its teams using generative AI. John Cox, Chief Technology Officer at Coles, stated, "We are delighted to refresh our longstanding partnership with Microsoft to drive our strategic priorities and create more value for our customers, team members, suppliers and shareholders. Microsoft’s proven expertise and innovative solutions will help us build the digital foundations and enablers that will empower us in our purpose of helping Australians to live and eat better every day." The collaboration builds on previous work between the two companies, which includes a strategic partnership formed in 2019 and workplace transformation initiatives in 2021. Earlier this year, Coles and Microsoft worked together on optimising customer experience and operational efficiency through AI models capable of making 1.6 billion daily predictions to support stock management and personalised shopping experiences. The partnership will involve several key initiatives. Among them […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
