Consolidating the individual costs of voice, messaging, etc. into one unified platform means fewer dollars spent on old systems that do not benefit the overall organizational structure. Credit: Avaya Stemmer Distribution, the largest French company to provide dental products to healthcare professionals since 1978, was able to reduce costs while improving their customer experience with the help of Avaya. With 250 employees and 14 companies across six sites, Stemmer needed a flexible and fluid communication solution for their customers as the brand experienced a high level of growth over the decades; Avaya was the solutions provider to create the strategy needed to achieve this goal. As 2020 drew to a close, Stemmer Distribution realized that its old infrastructure was outdated, inefficient, and costly. The company needed a system that could combine its communications cross-functionally with the goal of adjusting the framework and bringing it into the 21st century. That’s where Avaya stepped in. Stemmer Distribution was able to create an effective digital customer engagement strategy that allowed them to better serve their customers. Using Avaya’s UCaaS solution, Avaya Cloud Office® by RingCentral , Stemmer could mass produce a communications solution that reached every facet of their business. While migrating […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
