The metrics used to evaluate CIOs are stuck in the past, mostly focused on operational excellence. But digital transformation requires more attention to innovation, digital adoption, and customer experience. As long as CIOs are incentivized to focus on operational issues, their digital transformation efforts will suffer. Credit: Shutterstock/TeeStocker As organizations continue their digital transformation (DX) journeys, the role of the CIO evolves. However, the metrics used to evaluate CIOs are hindering progress. As digital transformation becomes a critical driver of business success, many organizations still measure CIO performance based on traditional IT values rather than transformative outcomes. To drive change, a reworking of what defines CIO/IT success is needed, with a focus on strategic business goals, innovation, and market differentiation. The status of digital transformation Digital transformation is a complex, multiyear journey that involves not only adopting innovative technologies but also rethinking business processes, customer interactions, and revenue models. According to recent data from IDC’s CIO Sentiment Survey (Figure 1), only 38% of organizations have reached a high level of maturity in their digital transformation efforts (with only about 13% claiming full transformation). This data shows that a majority of companies — 62% — are still focused on short-term […]
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
K&X Design and Investment Technology, LLC
Invest The Invisible Impact
