Illustration of a top-down view of four team members gathered around a table, with a leader holding a pointer and indicating a highlighted section of a diagram on the table This article is part of " Workforce Innovation ," a series exploring the forces shaping enterprise transformation. When Wex, a payments platform based in Portland, Maine, set an ambitious goal to double its revenue, to $5 billion, within five years, it recognized that achieving this would require changes in its operational approach and strategic focus. In 2022 it created the role of chief transformation officer and tapped Kristy Kinney, who previously led the company’s pandemic response, for the job. Kinney’s mandate touched every aspect of Wex’s operations, including adopting generative artificial intelligence in call centers, standardizing project-management systems, and identifying new revenue streams. Wex says Kinney’s led 230 initiatives, hit 2,300 project milestones, and worked with and advised more than 100 leaders across the organization. "We were intentional about not just delivering outcomes," Kinney said, adding that a lot of the change "was about building a culture of always-on transformation in our workforce." As companies across the US confront complex challenges that require overhauling strategies, reimagining business models, and […]
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