The town of Macclesfield is in Cheshire East | Credit: Public domain The unitary authority serving towns including Crewe, Macclesfield, Sandbach and Congleton is recruiting for a new senior executive to support a major reform scheme including the redesign of all services Cheshire East Council is seeking to recruit a head of customer experience to lead the authority on a “challenging journey” of digital transformation. The authority, which serves a population of about 400,000 people, wishes to appoint a senior leader to spearhead “the design, development, and implementation of the council’s strategic approach to customer experience”, according to the role profile. This will involve working “across all council services, with partners and with members to drive the council’s cultural and operational transformation”. The postholder will also act as the “senior customer for the council’s digital transformation programme, commissioning products that enhance the digital customer journey, drive customer satisfaction and deliver efficiencies across all council services”. This reform drive will involve the “redesign of all council services… to create seamless customer journeys, promoting the benefits of digital developments, seeking out new opportunities, challenging existing practices, learning from the experience of others and trialling innovative solutions”. Related content South Tyneside offers […]
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